The Wallet function allows users to easily verify their identity over and over again, without the need for a video interaction with one of our agents each and every time. This feature can be activated upon request.
After an initial identification was completed successfully, the user will be asked to create a password for their wallet. For any subsequent identification they will just need to enter the password instead of performing another video identification.
The wallet is valid for 24 months. After 24 months they will be asked to complete another video identification to renew the wallet.
To delete a wallet, the user needs to contact us using with the following information:
- Their full name
- Their date of birth
- Their place of birth
- Their address at time of the video identification
- The email address used for the wallet